Help Line
Phone:	To log any issue, call Ventia Service Desk (AUS) - 1300 948 273 | (NZ) - 0508 225 589 | (INTL) - +61 2 9491 4340
For Ventia/VisionStream employee:	You may call or use the service desk portal to log a request.
User Deactivation:	If you have not used the system in the last 90 days, your account will be automatically disabled. To enable your account, please call Ventia Service desk to log a ticket.
New User registration:	Once you have created your user in StructureBuilder, please call the Ventia Service Desk to log a ticket to activate your account. It may take up to 2 business days to have the user activated before you can access StructureBuilder. You will receive email once user account is activated.
Password reset:	Password reset is to be done by yourself. ICT cannot help you with this request as you need your security question and answer to do so. Please do not share this information with anyone.
Account Lock out:	If you have locked yourself out of StructureBuilder, using the above Phone number to log a call with Ventia Service Desk and log a request. It may take up to 2 days to have the user unlocked before you can access StructureBuilder.
New to StructureBuilder:	Try the training version first to familiarise yourself.
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